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Customer Service
 

Welcome to Element Acoustics!  We want you to know that we value our customers and visitors to our website and we want to make sure you have a pleasant shopping experience with us at Element Acoustics .

At Element Acoustics, we respect your concerns about the privacy of your personal information and data security.  Element Acoustics maintains the highest Internet standards for privacy; we have developed this Privacy Policy to demonstrate our commitment to protecting your privacy.  This Policy is intended to describe for you, as an individual who is a user of Element Acoustics and our services, the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.

Consent
We only collect, use and/or disclose your personal information with your consent. We will ask you for your express consent if you would like to receive offers and/or information from us.  By providing us with your personal information and engaging in a transaction with us, you implicitly consent to our collection and use of your personal information for these identified purposes.

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to open an Element Acoustics account; or purchase on our website.

Information we collect from you
Information that we collect from you, such as your name, address, email address, telephone number, user name and passwords, they will be protected and safeguarded in our system.  For example, only authorized employees are permitted to access personal information, and they may do so only to the extent such access is required for permitted business functions.  We require our authorized service providers to protect your personal information in a similar fashion. In addition, we use firewalls to help prevent unauthorized persons from gaining access to your personal information.

Financial information: With your consent, we may use financial information or payment method to process payment for any purchases made on our website or through telephone call.  We do not keep your financial information on file, unless you choose to pay with a credit card, in which case we will collect the information necessary in order to process the payment for your purchase and for other related business purposes. 

Although we take appropriate security measures as required by law, no security is perfect. Users should always take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.

How we use the information we collect
All information you provide to Element Acoustics will only be used and disclosed in accordance towards your purchase and your requested services only.  Element Acoustics does not send junk e-mail, or " spam".  If you receive unwanted e-mail from us, please kindly send us a note and ask to be removed from our mailing list. 

With whom we share your information
We want you to understand when and with whom we may share personal information we have collected about you or your activities on our web site.  In General, we do not share your personal information with any others except with your consent, or in the following situations:

  • Related authorized service provider (ie. credit card company); or
  • When it is required by LAW.

How you can access your information
If you have an Element Acoustics account, you have the ability to review and update your personal information online by logging into your account.

If you have any questions or concerns, or if you would like to access, update or correct your personal information, please contact us by e-mail, telephone or postal mail.

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IsoAcoustics - OREA Series
Mobile Fidelity - MFSL Original Master Sleeves
VPI Industries - Concentrated Record Cleaning Fluid
Vinyl Record (music) - Karin Plato - This Could Be The One ( 180 g LP)
Loricraft Audio - Nylon record cleaning brush
  New Listings
PRE-OWNED - Aural Symphonic Purple V3 speaker cable (USED)
PRE-OWNED - Audioquest NRG-1000 72V DBS power cord (USED)
PRE-OWNED - Audio Research Reference 75 SE power amplifier (USED)
PRE-OWNED - Dynaudio Confidence C2 speakers (USED)
PRE-OWNED - Acapella Campanile MK IV (USED)
Return & Exchange Policy Shopping Guide Pre-Owned Policy Contact Us

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